Librarians in Swinburne Australia

one thing i like about the swinburne library in Australia is the librarians... they're really helpful and friendly...

unlike the ones in Swinburne Sarawak.... all they know is just SSSSSHHHHHHHH....... or THIS IS A LIBRARY YOU KNOW?? and when we ask one question, we get back one answer...ask another one get back another answer... and even sometimes the answer doesn't help at all...

but here in Swinburne Melbourne, the librarians are really different...
i was doing this assignment about Ayers Rock... i needed information about the composition of the rock and that's a tough piece of information to find... so i thought that maybe there would be lots of them in the online database. but i didn't know how to log in to the database here...

i approached a librarian and asked... she told me the exact thing to do... at the same time she asked me what i was looking for... i told her my topic and she started searching in the database....
unfortunately there were none... so she said, "this kind of information should usually be found in books or encyclopedias"... she didn't stop there... instead, she started searching in the online catalogue and managed to find a book in Melbourne University with the info that i need... i told her i didn't know how to go to that University...

and so, she took a route directory and showed me the exact route to Melbourne University...
i was like "ok... thank you very much".... she didn't stop there but continue searching for more relevant books.... "Maybe there would be some information in the encyclopedia here", she told me and went all the way up to the 4th floor for the encyclopedia...unfortunately, after a while she came down again saying there were nothing....

"perhaps you can give me your email and if i can find any books here i will email you... i don't want to trouble you to go all the way to Melbourne Uni because there might not be the information you want", that's what she said.... which i agreed..

it was already 11pm and she's supposed to be off duty already... i thanked her and apologized for bothering her... and her replies were "it doesn't matter... that's what we as librarians are supposed to do"... in fact...she was smiling all the way when she was helping me... she made a few typing error during the search and actually joked about her mistakes....

and the following day, i received her email and got infos for two books in Swinburne library....these books have got all the information i needed so it really saved me a lot of trouble...

i was wondering whether i would receive this kind of service if i were in the Swinburne Sarawak library... perhaps i'll just get papaya face all the way through... the mentality is that the librarians in Swinburne Sarawak thought their job is just to keep the library quiet, showing their b***hy faces... i wasn't implying all the librarians of course... some of them are OK

helping the students look for books is what librarians are supposed to do... and in fact, we paid library fees....SO really, we must make use of what we paid for.... :P